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At Folgers Coffee Online, we take great pride in the quality of our coffee and the satisfaction of our customers. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible.
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, preferably in its original packaging.
To start a return, please follow these steps:
Contact our support team at service@folgerscoffeeonline.com with your order number and the reason for the return.
Our team will provide you with the return shipping address and specific instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by providing a replacement or a full refund.
As we provide Free Shipping on all initial orders, the cost of return shipping is generally the responsibility of the customer, unless the return is due to our error (such as receiving a damaged or incorrect product).
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed automatically.
Currency: All refunds are issued in USD, consistent with our store's primary currency.
Timeline: The refund will be credited back to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you wish to cancel your order, please contact us at service@folgerscoffeeonline.com as soon as possible. Orders are typically processed within 1–3 business days. Once an order has been dispatched and is in the 6–12 day shipping window, it can no longer be cancelled but can be returned under our 60-day policy.
For any questions regarding returns or refunds, our customer service team is ready to assist you:
Email: service@folgerscoffeeonline.com
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